Quality Assurance & Warranty Policy

At Hogan Engineering, we stand behind our products with unwavering confidence in their quality, performance and reliability. Whether it’s our robust attachments or precision-engineered components, you can be sure each item is built to last.

Our Warranty Commitment

We offer up to 5 years warranty on all attachments against manufacturing and material defects when used normally. This means if a defect arises due to workmanship within this period, we will assess and carry out any necessary repair or replacement at no cost to you.

To initiate a warranty claim, please call 1300 4 HOGAN to arrange an assessment.

Additional Warranty Terms by Product Type

  • Mini range (Buckets only): 5 Years
  • 12T+ (Buckets only): 3 years
  • Attachments and specific custom builds: 6 months or 1,000 hours
  • Quick hitches: 1 year or 1,500 hours

These warranties protect against manufacturing defects, including material failure and welding fractures.

What’s Not Covered

The following circumstances fall outside the scope of our warranty coverage:

  • Wear and tear: Normal wear, fatigue, and wear items (like ground-engaging teeth) are excluded.
  • Misuse or Neglect: Damage from improper use or failure to maintain the product.
  • Unauthorised Modifications: Any unapproved repairs, alterations, or modifications void the warranty.
  • Additional Costs: Expenses such as labour, transport, or consequential damages are not included.
  • Design Flaws: Defects stemming from inherent design characteristics are not covered.

Warranty Claim Process

  1. Report Immediately: Notify us as soon as a potential issue arises.
  2. Contact Us: Call 1300 4 HOGAN to organise a warranty assessment.
  3. Evaluation & Repair: We assess the product, and if covered, we handle repairs or replacements—covered parts only; labour and transport are extra.
  4. On-Site Support: Our Mulgrave, NSW fabrication workshop handles repairs and maintenance efficiently.

Customer Responsibilities

  • Use the product with care and diligence, following best practices for operation and maintenance.
  • Ensure all specifications and application details are accurately communicated when ordering.
  • Report defects promptly to ensure timely assessment and service.
ItemWarranty PeriodCovered for Manufacturing DefectsExclusions (Wear/Misuse/Mods)
All AttachmentsUp to 5 years
Buckets & Attachments (specific)6 months or 1,000 hours
Quick Hitches1 year or 1,500 hours

Need help or want to make a warranty claim? Call us anytime at 1300 4 HOGAN. Your satisfaction matters, and Hogan Engineering is here to back it up.

Call Hogan 1300 446 426